Using `external_id` for Data Sync in Zendesk
How does theexternal_idparameter improve data synchronization in Zendesk?
Theexternal_idparameter allows for unique identification of custom object records, facilitating synchronization with external systems. By usingexternal_id, you can create or update records, delete records, and set lookup relationships, ensuring your data remains consistent across platforms like Salesforce, SAP, or Netsuite.
More related questions
What new API endpoints has Zendesk introduced for custom objects?
Zendesk has introduced new API endpoints to enhance the integration of custom objects with external systems. These include endpoints for creating or updating custom object records byexternal_id, deleting records byexternal_id, and setting…
What are the new bulk actions available for custom objects in Zendesk?
Zendesk has expanded its Custom Object Record Bulk Jobs endpoint to include bulk delete, update, and create or update actions byexternal_id. These bulk actions allow you to efficiently manage large volumes of data changes without worrying about…
Why did Zendesk enhance its custom object APIs?
Zendesk enhanced its custom object APIs to make them more user-friendly and valuable for businesses. These improvements aim to empower businesses to integrate their systems with Zendesk, leveraging business data to enhance customer experiences.
What should I do to start using the new Zendesk API enhancements?
To start using the new API enhancements, ensure your account is eligible for custom objects. If you have questions or need assistance, contact Zendesk Customer Support. For feedback or feature requests, visit the Zendesk community forum.
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