Using 'Drill in' in Zendesk Explore Reports
How can I use the 'Drill in' feature in Zendesk Explore reports?
The 'Drill in' feature allows you to break down data points by additional attributes, providing deeper insights into your reports. To use this feature, simply select a data point on a table or chart, and a drop-down list will appear with the available interaction options. Choose 'Drill in' to explore the data further.
This feature is particularly useful for understanding the finer details of your data, such as breaking down ticket numbers by specific time periods or categories. However, keep in mind that interaction options like 'Drill in' are disabled when you share dashboards externally. For more details, check out the originalZendesk help article.
More related questions
What is the 'Decompose' feature in Zendesk Explore and how do I use it?
The 'Decompose' feature in Zendesk Explore allows you to slice selected data points by additional attributes, offering a more detailed view of your data. To use it, select one or more data points in your report and click 'Decompose'. Then, choose…
Can I copy data from tables in Zendesk Explore reports?
Yes, you can copy data from tables in Zendesk Explore reports. This feature allows you to select one or more data points and then click 'Copy' to add the data to your computer clipboard. However, note that you can only copy the result data points,…
How do I revert interaction options in Zendesk Explore reports?
To revert interaction options like 'Drill in' or 'Decompose' in Zendesk Explore, you can use the undo button in the report builder. This will revert the report results to their previous state. However, if you've saved the report, the undo history…
Why can't I use the 'Decompose' function on totals in Zendesk Explore?
The 'Decompose' function in Zendesk Explore cannot be used on totals because it is designed to slice data points by additional attributes, which requires looking into the individual data entries rather than aggregated totals. For example, you can…
What should I do if the 'Decompose' option is not available in my dashboard?
If the 'Decompose' option is not available in your dashboard, ensure that the 'Allow decompose' option is selected in the Interactions settings. Additionally, check the Chart configuration to ensure the Decompose type is not set to 'none'. If these…
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