Using Custom Objects for Zendesk Drop-downs
How can I use custom objects to manage more than 2000 drop-down options in Zendesk?
You can use custom objects to manage more than 2000 drop-down options in Zendesk by creating a custom object for your items. For example, if you have 6000 products, create a custom object named 'Product' and add a record for each product. Then, create a custom lookup relationship ticket field that allows agents to search through these products. Note that end users cannot interact directly with custom lookup fields.
More related questions
Can I create a drop-down field with more than 2000 values in Zendesk?
No, you cannot directly create a drop-down field with more than 2000 values in Zendesk. However, there are workarounds available. You can use custom objects or conditional fields to manage more than 2000 options. Custom objects allow you to create…
What are conditional fields in Zendesk and how can they help with drop-down limits?
Conditional fields in Zendesk allow you to segment options across multiple fields, helping you manage drop-down limits. For instance, if you have 6000 products, you can organize them into catalogs like Catalog A, B, and C, each with its own…
How do I set up custom objects in Zendesk for managing large drop-down lists?
To set up custom objects in Zendesk for managing large drop-down lists, start by creating a custom object in the Admin center and name it appropriately, like 'Product'. Add custom object records for each item you want to include. Then, create a…
How can I configure conditional fields in Zendesk to handle more than 2000 drop-down options?
To configure conditional fields in Zendesk, first create a 'Product Catalog' custom drop-down ticket field with values for each catalog. Then, create a separate drop-down field for each catalog and add the relevant options. Add these fields to your…
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