Using Content Blocks in Zendesk Templates
Can content blocks be used in Zendesk article templates?
No, content blocks cannot be used in Zendesk article templates. They are designed to be integrated directly into articles themselves.
This means that while you can use content blocks within the body of an article, they cannot be part of the template structure. If you need to use similar content across multiple articles, you'll need to insert the content block into each article individually.
More related questions
What are content blocks in Zendesk and how do they work?
Content blocks in Zendesk are a feature that allows you to create reusable content that can be shared across multiple articles. This is particularly useful for standard text like disclaimers or boilerplate information that you want to maintain…
Can images be used in Zendesk content blocks?
Currently, images cannot be used in Zendesk content blocks, but there are plans to add this feature in a future release. This limitation means that if you need to include images in your articles, you'll have to add them separately outside of the…
How can I manage content blocks in Zendesk?
Content blocks in Zendesk can be managed by guide admins and agents with the appropriate permissions. They can edit and update content blocks, which will automatically update in all articles where the block is used. To manage content blocks, you…
Do content blocks support video links in Zendesk?
Content blocks in Zendesk do not currently support video links or updates to those links. If you need to include video content in your articles, you'll have to add the video links separately outside of the content blocks. This is a limitation to be…
Can I use content blocks across multiple brands in Zendesk?
Currently, Zendesk content blocks cannot be reused across multiple brands. They are limited to the help center where they are created. This means that if you operate multiple brands, you'll need to create separate content blocks for each brand's…
Is it possible to automate the creation of content blocks in Zendesk?
As of now, there is no automated way to identify and create content blocks from repeated content in Zendesk. You'll need to manually identify content that can be reused and create content blocks for it. This process involves reviewing your articles…
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