Using CNAME for Host Mapping in Zendesk
Learn why CNAME records are essential for host mapping in Zendesk. TXT records cannot replace CNAME for this purpose.
Can I use TXT records instead of CNAME for host mapping in Zendesk?
No, you cannot use TXT records instead of CNAME for host mapping in Zendesk. CNAME is an essential record required for the host mapping to function as expected. Without it, the host mapping will not work properly.
More related questions
How can I replace my SSL certificate on Zendesk?
To replace your SSL certificate on Zendesk, you need to use the hosted SSL feature. This allows you to swap out your existing SSL certificate for a new one. For detailed steps on how to do this, you can refer to the [Replacing a…
What is the first step for SSL configuration on Zendesk?
The first step for SSL configuration on Zendesk is to perform Host Mapping for Zendesk on your company domain. This is crucial to ensure that your SSL setup is correctly aligned with your domain settings.
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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