Using CCs, Followers, and @Mentions in Zendesk Mobile
How can I use CCs, followers, and @mentions in the Zendesk mobile app?
The Zendesk Support mobile app allows you to use CCs, followers, and @mentions to keep everyone in the loop. You can add CCs to tickets to notify additional people, use followers to keep track of ticket updates, and @mention colleagues to draw their attention to specific comments. This functionality helps streamline communication and ensures that the right people are informed about ticket progress.
More related questions
How do I install the Zendesk Support mobile app?
You can easily install the Zendesk Support mobile app from the App Store or Google Play. Simply search for 'Zendesk Support' in your app store, download, and install it on your device. Once installed, you can configure the app to suit your needs…
How do I manage tickets using the Zendesk Support mobile app?
Managing tickets on the go is simple with the Zendesk Support mobile app. You can access your tickets directly from the app, allowing you to view, respond, and update them wherever you are. This flexibility ensures that you can provide timely…
How can I search for data in the Zendesk Support mobile app?
Searching for data in the Zendesk Support mobile app is straightforward. You can search for tickets, users, and organizations directly from your mobile device. This feature allows you to quickly find the information you need, helping you to…
What views are available in the Zendesk Support mobile app?
The Zendesk Support mobile app provides access to up to 12 global views and eight personal views. These views help you organize and prioritize your tickets, making it easier to manage your workload. You can customize these views to suit your…
How do I configure notifications in the Zendesk Support mobile app?
Configuring notifications in the Zendesk Support mobile app is essential to stay updated on ticket activity. You can set your notification preferences to receive alerts for new tickets, updates, and other important events. This ensures that you…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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