Using Autoreply in Zendesk for Predefined Responses
Learn how to use Zendesk's Autoreply feature to send predefined email responses. Requires Advanced AI add-on and admin setup.
How can I use the Autoreply feature in Zendesk?
The Autoreply feature in Zendesk allows you to send predefined responses to customer emails. To use this feature, you need the Advanced AI add-on. An admin must set up the Autoreply trigger action by defining the exact response that will be sent to customers. This is not a generative AI feature, so the reply will not be dynamically created. It's a useful tool for ensuring consistent communication with customers when a quick, standard response is needed.
More related questions
Can Advanced AI generate replies to customer emails in Zendesk?
No, Advanced AI cannot generate replies to customer emails in Zendesk. While Zendesk's Advanced AI add-on offers various features, generating dynamic replies to customer emails using AI is not one of them. However, you can use the Autoreply trigger…
Are there third-party tools for AI-generated email replies in Zendesk?
Yes, there are third-party tools available for AI-generated email replies, but they are not supported by Zendesk. One such tool is ultimate.ai, which can provide more dynamic, AI-generated responses to customer emails. If you're looking for a…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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