Using Automations to Manage Spam Tickets in Zendesk
Can I use automations to handle spam tickets in Zendesk?
Yes, automations can be used to close spam tickets in Zendesk, though they don't delete them.
Automations run hourly and can close up to 1,000 tickets per cycle, removing them from live queues. You can also tag these tickets for easier identification later. However, it may take several hours to process large volumes of spam tickets. This method is useful for managing spam without immediate deletion.
More related questions
How can I bulk delete spam tickets in Zendesk?
You can bulk delete spam tickets in Zendesk using several methods. Each method has its own limitations, so choose the one that best fits your workflow. You can use the bulk delete feature in views, which allows you to delete up to 100 tickets at a…
What is the bulk delete feature in Zendesk views?
The bulk delete feature in Zendesk views allows you to delete multiple tickets at once. It's a handy tool if you have a manageable number of spam tickets. To use this feature, identify the spam tickets within your views and manually select each…
How does marking tickets as spam work in Zendesk?
Marking tickets as spam in Zendesk not only deletes the tickets but also suspends the requester, preventing further ticket creation. You can mark up to 100 tickets as spam at a time, and tickets can be selected across pages. However, be cautious if…
How can I use the Zendesk API to bulk delete tickets?
The Zendesk API can be used to bulk delete tickets, allowing for continuous deletion in the background. While the API restricts you to deleting 100 tickets at a time, it can be scripted to run continuously until all spam tickets are deleted. This…
Are there third-party apps for deleting spam tickets in Zendesk?
Yes, there are third-party apps available in the Zendesk Marketplace that can help with bulk deleting spam tickets. One example is the GDPR: Search & Destroy app, which allows you to create ticket lists by criteria and delete them all at once….
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