User Feedback on Zendesk Guide Editor Enhancements
What feedback have users given about the new Zendesk Guide editor?
User feedback on the new Zendesk Guide editor has been mixed. Some users appreciate the idea of a collapsible settings panel for a larger workspace, while others find the changes less intuitive. Concerns include the increased number of clicks to preview drafts, the always-active save button, and the use of empty white space. Users have expressed a desire for more intuitive design choices and better visual indicators for unsaved changes.
More related questions
What are the new enhancements to the Zendesk Guide article editor?
Zendesk has introduced two major enhancements to the Guide article editor: the action footer and the collapsible article settings panel. These updates aim to simplify the user interface and make it more intuitive. The action footer now includes…
How will the new Zendesk Guide editor changes affect my workflow?
The new changes to the Zendesk Guide editor are designed to enhance your content creation experience by providing a more spacious and focused area to work in. With the action footer, essential controls are now within easy reach, making it faster…
Do I need to take any action for the new Zendesk Guide editor updates?
No action is required on your part to benefit from the new Zendesk Guide editor updates. The action footer and collapsible settings panel will be available for all plans automatically. If you're interested in learning more about these updates, you…
Why is the save button always active in the new Zendesk Guide editor?
The save button in the new Zendesk Guide editor is always active to improve accessibility. This change was made to accommodate users who rely on keyboard navigation or screen readers, as disabled buttons can create barriers for these users. While…
What should I do if I encounter issues with the new Zendesk Guide editor?
If you experience issues with the new Zendesk Guide editor, such as unresponsive buttons or unexpected behavior, it's recommended to refresh the page or try using a different browser. If problems persist, you can contact Zendesk Customer Support…
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