User Feedback on Article Recommendations in Web Widget
How does the Web Widget (Classic) handle user feedback on article recommendations?
The Web Widget (Classic) provides a simple way for users to give feedback on article recommendations.
When a user clicks on a suggested article link, the article opens in the chat window. After three seconds, a feedback notification appears at the bottom of the window. Users can select 'Yes' to close the notification, which keeps the article on the screen and automatically solves the support ticket. Alternatively, selecting 'No, I need help' opens another feedback notification, prompting the user for more information and returning them to the conversation with additional contact options.
More related questions
How do I enable article recommendations in Zendesk's Web Widget (Classic)?
To enable article recommendations in Zendesk's Web Widget (Classic), you'll need to adjust some settings in the Admin Center. First, navigate to the Channels section in the sidebar, then select Classic > Web Widget. Click on the Basics tab, and if…
What is the end user experience like with article recommendations in Web Widget (Classic)?
When article recommendations are enabled in the Web Widget (Classic), the end user's experience becomes more interactive and helpful. Upon clicking the Web Widget launcher, users are greeted by a bot using the current brand's name. If the user…
What happens if a user doesn't interact with the article recommendations in Web Widget (Classic)?
If a user doesn't interact with the article recommendations in the Web Widget (Classic), the bot will guide them to other support options. After the initial greeting, if the user remains idle for 10 seconds or doesn't click on any suggested…
Can I configure additional bot functionality after enabling article recommendations in Web Widget (Classic)?
Yes, you can configure additional bot functionality after enabling article recommendations in the Web Widget (Classic). Once you've enabled article recommendations, the conversation bot will appear in the Web Widget in your help center. If needed,…
What should I do if article recommendations aren't working in my Web Widget (Classic)?
If article recommendations aren't working in your Web Widget (Classic), there are a few troubleshooting steps you can take. First, ensure that your Help Center is set to public or that users are signed in if access is restricted. If the issue…
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