User Deletion and Data Retention in Zendesk
How does user deletion affect data retention in Zendesk?
User deletion affects data retention by removing the user's data from Zendesk's database. Soft-deleted users' data remains for 30 days before permanent deletion. Permanently deleted users' data is removed immediately, ensuring compliance with data privacy regulations.
More related questions
What is the difference between soft delete and permanent delete in Zendesk?
Soft delete temporarily removes a user from your account, while permanent delete removes them entirely. When you soft delete a user, they remain in the Zendesk database for 30 days, after which they are automatically permanently deleted….
How can I delete end users from my Zendesk account?
To delete end users, you can perform a soft delete, which keeps them in the database for 30 days. Agents with permission can delete end users, while administrators can delete all users except the account owner. To delete a user, open their profile…
Can I permanently delete users before the 30-day period in Zendesk?
Yes, administrators can permanently delete users before the 30-day period. After soft deleting a user, go to Admin Center, select Deleted users, and choose the user you want to permanently delete. This action ensures the user is removed from all…
What happens to tickets when a user is deleted in Zendesk?
When a user is deleted, their closed tickets remain accessible by searching the ticket ID. However, you cannot reassign closed tickets, so the deleted user will remain the assignee. Open tickets must be reassigned before deletion. Placeholder users…
Can I bulk permanently delete users in Zendesk?
Currently, Zendesk does not support bulk permanent deletion of users through the interface. However, you can use the Zendesk API to achieve this. For more information, refer to the Zendesk API documentation.
Can a soft-deleted user still contact us in Zendesk?
Yes, a soft-deleted user can still contact you via email or your help center. When they do, a new profile will be created for them. This allows you to manage communication preferences without losing the ability to receive messages from them.
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