User Data Recording for Anonymous Votes on Zendesk
How is user data recorded for anonymous votes on Zendesk?
For anonymous votes on Zendesk, user data is not recorded. Only votes from users who are signed in will have their data recorded.
This means that when anonymous users vote, their votes are counted, but no personal data is attached to these votes. This helps maintain user privacy while still allowing you to gather feedback on your articles.
More related questions
How can I enable anonymous voting on Zendesk knowledge base articles?
To enable anonymous voting on Zendesk knowledge base articles, you need to be a Guide admin. This feature allows users to vote on articles without signing in, helping you gather more feedback on your content's effectiveness. To set it up, go to…
Can I clear vote counts on Zendesk articles without recreating them?
Yes, you can clear vote counts on Zendesk articles without recreating them by using the Help Center API. This allows you to start fresh with your article feedback. To do this, first use the API endpoint to get the vote_id: `GET…
Why are voting buttons missing from my Zendesk articles?
If you don't see voting buttons on your Zendesk articles, they might have been removed from your theme. These buttons are part of the standard Help Center theme. To add them back, you will need to modify your theme settings. Check the theme…
Is there a simple way for admins to clear vote counts on Zendesk?
Currently, clearing vote counts on Zendesk articles is not a native feature in the UI, so it requires using the Help Center API. If you're not familiar with API calls, you might need assistance from a developer. For administrators without a…
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