Updating Multiple Tickets in Zendesk Support
How can I update multiple tickets at once in Zendesk Support?
Updating multiple tickets at once in Zendesk Support is a time-saving feature. In your search results, select the tickets you want to update, or select the entire list by clicking the check box at the top left of the results list.
Click Edit from the toolbar at the bottom of the list, update the ticket information as needed, and click Submit to apply the changes. This feature allows you to efficiently manage large volumes of tickets.
More related questions
How can I access the Zendesk Support search tool?
Accessing the Zendesk Support search tool is simple and can be done in a few ways. You can click the Search icon in the upper-right of the top toolbar, hover over the add tab in the upper-left and select Search, or use the keyboard shortcut…
What can I search for in Zendesk Support?
In Zendesk Support, you can search for a variety of data including ticket properties, user properties, comments, tags, and help center articles. Administrators have the ability to search everything, while agents can search the tickets and users…
How do I perform a search in Zendesk Support?
Performing a search in Zendesk Support is straightforward. Click the Search icon in the upper-right of the top toolbar, and start typing your query in the search box. As you type, suggested results will appear based on your search term. You can…
How can I filter my search results in Zendesk Support?
Filtering your search results in Zendesk Support helps you narrow down the information you need. After performing a search, click Filters on the search results page to select the type of element you want to include, such as tickets, articles,…
How can I access my recent searches in Zendesk Support?
Accessing your recent searches in Zendesk Support is a great way to save time. Click the Search icon in the upper-right of the top toolbar to view your most recent searches and viewed content records. You can filter these by content record type,…
How can I share search URLs in Zendesk Support?
Sharing search URLs in Zendesk Support is easy and allows you to collaborate with others. After performing a search, click the Copy link button on the search results page to copy the search query to your clipboard. You can then share this query…
How can I preview ticket details from search results in Zendesk Support?
Previewing ticket details from search results in Zendesk Support allows you to quickly assess ticket relevance. Hover your cursor over the subject of a result to display a preview of that ticket. The preview window shows snippets of comments or…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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