Updating a Zendesk Sandbox After Creation
Can I update a Zendesk sandbox after it's created?
Once a Zendesk sandbox is created, you cannot update its data. However, you can update the sandbox to reflect subscription changes to Zendesk products and add-ons.
If you need to refresh the sandbox with new data, you would need to create a new sandbox. This ensures that the sandbox environment remains consistent with your production instance at the time of creation.
More related questions
What is a premium sandbox in Zendesk?
A premium sandbox in Zendesk is a test environment that closely mirrors your production instance, allowing you to test updates, experiment with integrations, and train new agents. It replicates your production configuration and, optionally, data,…
How do I create a premium sandbox in Zendesk?
Creating a premium sandbox in Zendesk involves using the Admin Center to replicate your production data into a new sandbox environment. This process is automatic and does not affect your production instance. To create a sandbox, navigate to Admin…
What types of data are replicated in a Zendesk premium sandbox?
In a Zendesk premium sandbox, various types of data are replicated to ensure a comprehensive testing environment. This includes brands, dynamic content, ticket fields, user fields, organizations, groups, custom roles, shared views, macros,…
How long does it take to create a premium sandbox in Zendesk?
The time it takes to create a premium sandbox in Zendesk varies based on the amount of data being replicated. A simple metadata copy might take a few minutes to a few days, while a full production copy with extensive data, like 100,000 tickets, can…
What are the limitations of using a Zendesk premium sandbox?
Using a Zendesk premium sandbox comes with certain limitations. For instance, custom ticket fields may not have the same field numbers, requiring manual adjustments. Agent login emails and passwords are changed, necessitating admin intervention for…
What happens if I don't use my Zendesk sandbox regularly?
If you don't use your Zendesk sandbox regularly, it may be deleted after a certain period of inactivity. This means that any setup or configurations you have done will be lost, and you'll need to start from scratch the next time you want to use it….
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