Update Zendesk Tickets via Email Notifications
Learn how to update Zendesk tickets by replying to email notifications and using the #public command.
Can I update a Zendesk ticket by replying to email notifications?
Yes, you can update a Zendesk ticket by replying to email notifications. This is the only way to update an existing ticket from your email inbox. By using the Mail API command#public, you can also ensure that your comment is sent as public.
For more information, see the article:Using the Mail API to update ticket properties from your inbox.
More related questions
How can I make a public comment through my email inbox in Zendesk?
To make a public comment through your email inbox in Zendesk, you can use the command#publicfrom the Mail API. This allows you to send a comment as public directly from your inbox. However, keep in mind that you can only update an existing…
What is the Mail API command to send public comments in Zendesk?
The Mail API command to send public comments in Zendesk is#public. This command allows agents to send a comment as public from their email inbox. It's important to note that this can only be done by replying to email notifications for an…
How do I send a public reply from within Zendesk?
If you're looking to send a public reply from within Zendesk, rather than through your email inbox, you should refer to the article: Adding comments to tickets. This will guide you on how to add comments directly within the Zendesk platform. For…
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