Undoing Irrelevant Macro Marking in Zendesk
Can I undo marking a macro as irrelevant in Zendesk?
Once a macro is marked as irrelevant in Zendesk, there is no option to undo this action. However, the system uses this feedback to improve suggestions over time.
Accidental dismissals are not a major concern, as the model is trained with ongoing data and a few mistakes will be outweighed by correct applications of macros.
More related questions
What are suggested macros in Zendesk?
Suggested macros in Zendesk are shared macros that appear as suggestions based on past usage. They help agents find relevant macros that were applied to similar tickets within the last nine months, improving ticket resolution efficiency. These…
How do I apply suggested macros to a ticket in Zendesk?
To apply suggested macros to a ticket in Zendesk, ensure they are enabled and open a new ticket from a supported channel. Click the 'Apply macro' button, review the suggestions, and select a macro to apply its actions. If a suggestion is…
Why are suggested macros not appearing in Zendesk?
If suggested macros are not appearing in Zendesk, ensure that the feature is enabled and that the ticket meets the criteria for suggestions. Suggested macros only appear for new tickets from specific channels and without an agent reply. If the…
Which channels support suggested macros in Zendesk?
Suggested macros in Zendesk are supported for tickets created via email, webform, Web Widget, API, Mobile SDK, or Channel framework channels. They do not work with messaging channels like WhatsApp or Messenger. If you're trying to use suggested…
Are suggested macros brand-aware in Zendesk?
Yes, suggested macros in Zendesk are brand-aware, meaning they consider the brand of the ticket when making suggestions. This helps ensure that the macros suggested are relevant to the specific brand. While the system is designed to be accurate, it…
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