Understanding Zendesk Theme Licenses
What are the different theme licenses available in Zendesk?
Zendesk offers three types of theme licenses: trial, standard, and developer. A trial license allows temporary access to a theme for testing. A standard license lets you enable a pre-built theme in your help center without access to the source code. A developer license provides access to the theme code for customization. Note that once a theme is customized, it becomes a custom theme and won't receive updates unless changes are made to a copy. For more information, refer to the originalZendesk help article.
More related questions
How do I open the Zendesk themes marketplace?
To open the Zendesk themes marketplace, you need to access the Guide Admin. Once there, click the Customize design icon in the sidebar. This will open the Themes page, showing your current live theme and any themes you've added to your library….
What are the steps to add a new theme from the Zendesk marketplace?
Adding a new theme from the Zendesk marketplace is straightforward. First, navigate to the themes marketplace and click on the theme you want. You can view the theme or start a 14-day trial. To help find the right theme, use filters like rating,…
How can I purchase a theme after a trial in Zendesk?
To purchase a theme after a trial in Zendesk, go to the Themes page in Guide and click the options menu on the trial theme you want to buy. Choose 'Buy', select the license type, and click 'Buy now'. Enter the required details to complete the…
Can I get an invoice for a theme purchase in Zendesk?
If you need an invoice for a theme purchase in Zendesk, you should contact the theme's developer directly. Each theme page in the marketplace typically includes contact information for the developer. This is necessary as Zendesk does not handle…
What should I consider when trialing and purchasing themes in Zendesk?
When trialing and purchasing themes in Zendesk, remember that Zendesk does not provide support for marketplace themes; contact the developer for issues. Themes may have standard or developer licenses, with trials available for 14 days. During a…
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