Understanding Zendesk Status API Responses
What is the expected response from the new Zendesk Status API?
When using the new Zendesk Status API, if there are no active incidents, you should receive a 200 status code with an object containing two empty arrays:data[]andincluded[]. This indicates that there are no current incidents. If you receive a 204 status code, it might indicate an issue, and you should reach out to Zendesk for further investigation.
More related questions
What changes are being made to the Zendesk Status API?
Zendesk is updating its Status API by deprecating the old endpoints and introducing new ones. The legacy Status API endpoints, such as those for listing components and showing component status, are being replaced with new endpoints that focus on…
Why is Zendesk replacing the old Status API endpoints?
Zendesk is replacing the old Status API endpoints to enhance functionality and user experience. The new endpoints allow users to check for maintenance incidents, which wasn't possible before. Additionally, they streamline the process of identifying…
What should I do if I'm using the legacy Zendesk Status API?
If you're currently using the legacy Zendesk Status API endpoints, you need to migrate to the new endpoints before the deprecation date of September 1, 2023. After this date, the old endpoints will no longer be accessible, and your requests won't…
Is the Zendesk Status API response live or delayed?
The response from the Zendesk Status API is live, reflecting the current status as reported by Zendesk. While there might be minor delays due to browser caching or internet latency, the information provided is up-to-date. However, there might be…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
