Understanding Zendesk Messaging Status Options
What do the different status options mean in Zendesk messaging?
Zendesk offers three status options to manage your availability for messaging and live chat: Online, Away, and Invisible.
When you set your status to 'Online', it signifies that you're available to answer messages. 'Away' indicates to other agents that you're not at your computer, but you can still send and reply to messages. The 'Invisible' status allows you to log into the Chat dashboard without being visible online, yet you can still receive incoming message requests and reply to them.
More related questions
How do I set my status for messaging and live chat in Zendesk?
You can easily set your status for messaging and live chat directly from the ticket interface in Zendesk. Simply click on the conversation icon at the top of the Zendesk Agent Workspace and select your desired status. The available status options…
Can I still reply to messages if my status is set to Away or Invisible in Zendesk?
Yes, you can still reply to messages even if your status is set to Away or Invisible in Zendesk. When your status is 'Away', it signifies internally to other agents that you're not at your computer, but you retain the ability to send and reply to…
What happens to my status if chat operating hours are enabled in Zendesk?
If chat operating hours are enabled by a Zendesk administrator, your message status is set automatically according to those hours. This means that you don't need to manually adjust your status during the specified operating hours, as Zendesk will…
How does omnichannel routing affect my status settings in Zendesk?
If your admin has activated omnichannel routing for your account, the status menu is replaced by a unified status menu that works across multiple Zendesk channels. This means that instead of setting your status separately for each channel, you can…
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