Understanding Zendesk Google Play Integration
How does the Zendesk Google Play integration work?
The Zendesk Google Play integration allows developers to transform Google Play Store reviews into Zendesk Support tickets. This integration enables developers to respond to reviews directly through the Zendesk Support platform. It can fetch up to 200 reviews every two minutes, which equates to 6,000 reviews per hour. However, if your app receives more than 200 reviews in a two-minute window, only the first 200 are fetched. Additionally, agents can reply to reviews up to 500 times per day due to Google Play Store API limitations.
For more detailed information, you can visit theoriginal help documentation.
More related questions
What are the character limits for responding to Google Play reviews in Zendesk?
When responding to Google Play reviews through Zendesk, there is a character limit of 350 characters per reply. If your response exceeds this limit, Zendesk will automatically truncate the message to fit within the 350-character constraint. This…
How do I install the Zendesk Google Play integration?
To install the Zendesk Google Play integration, you need to access the Zendesk App Marketplace. Once there, find the Google Play Reviews app, read the description, and click 'Install'. If prompted, select the Zendesk account where you want to…
What do I need to set up my Google Play account for Zendesk integration?
To set up your Google Play account for Zendesk integration, you need a Google Play Developer account and an app that you've created and published in the Google Play Store. Once your app is published, you must configure your account and app, and…
How can I configure my Google Play app for Zendesk integration?
To configure your Google Play app for Zendesk integration, navigate to the Google Play Console and click on 'Users and permissions'. Invite a new user by entering the email address of the newly created Service Account and set an access expiry date….
What should I do if I encounter a 'Service Account JSON file does not properly authenticate' error?
If you encounter the 'Service Account JSON file does not properly authenticate' error, ensure that your App Name and App ID match those in your Google Play Developer Console. Also, confirm that the Google Play Android Developer API is enabled. If…
Can I filter or tag Google Play reviews in Zendesk?
Yes, you can filter or tag Google Play reviews in Zendesk by creating custom fields or adding tags. You can set up triggers for each star rating to add the corresponding field value or tag. This allows you to organize and manage reviews effectively…
How can I find the App ID for my Google Play integration?
To find the App ID for your Google Play integration, visit the Google Play Developer Console and navigate to your app. The App ID is located in the URL of your app's page. This ID is necessary for completing the integration setup in Zendesk. For…
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