Understanding Zendesk Explore Prebuilt Dashboards
What are Zendesk Explore prebuilt dashboards?
Zendesk Explore prebuilt dashboards are ready-made dashboards that display your Zendesk business information in an easy-to-read format. They are available to all Explore users, regardless of their role, and include dashboards for Zendesk Support, Talk, Guide, Chat, Answer Bot, Omnichannel, AI, and a Live dashboard (for Explore Enterprise only). If you can't see these dashboards, ensure your Explore account has the Admin role or that the dashboards have been shared with you. Prebuilt dashboards are read-only, but Explore Professional and Enterprise users can create editable copies.Learn more about prebuilt dashboards.
More related questions
How can I create custom dashboards in Zendesk Explore?
To create custom dashboards in Zendesk Explore, you need a Professional or Enterprise plan. Start by creating a new dashboard, then add the data you want to see, such as reports and widgets. Customize the dashboard's appearance with colors, text…
Can I share my Zendesk Explore dashboards with others?
Yes, you can share your Zendesk Explore dashboards with others. By default, only you and users with the Admin role can view a newly created dashboard. To share it with others, you need to send them an email invitation. This allows your team members…
What customization options are available for Zendesk Explore dashboards?
Zendesk Explore dashboards offer various customization options to tailor the look and feel to your needs. You can adjust colors, text formatting, and interaction options to create a unique dashboard experience. These customization features allow…
What should I do if I can't see prebuilt dashboards in Zendesk Explore?
If you can't see prebuilt dashboards in Zendesk Explore, ensure that your Explore account has the Admin role. If agents with the Viewer role can't see the dashboards, make sure they have been shared with them. Prebuilt dashboards are available to…
Are there any limits to the number of dashboards I can create in Zendesk Explore?
There are no specific limitations mentioned in the documentation regarding the number of dashboards you can create in Zendesk Explore. This means you should be able to create as many dashboards as needed for your reporting requirements. For more…
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