Understanding Voice QA in Zendesk QA
How does Voice QA work in Zendesk QA?
Voice QA in Zendesk QA allows you to analyze phone call recordings by providing transcripts and additional call details. This feature helps you evaluate the quality of voice interactions and ensure that your phone support meets customer expectations. By reviewing these transcripts, you can identify areas for improvement and enhance the overall customer experience.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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