Understanding UTF-8 Error in Zendesk Uploads
What causes the UTF-8 error during bulk user uploads in Zendesk?
The UTF-8 error during bulk user uploads is caused by files not being in UTF-8 format. This happens when your file is encoded in a different format, such as ISO-8859.
To resolve this, you need to convert your file to UTF-8 encoding. You can do this using Google Drive by importing your CSV into Google Sheets and downloading it as a CSV. Alternatively, in Microsoft Excel, save your file as 'CSV UTF-8'. If you can't directly save as UTF-8, use Notepad to convert the file by saving it as Unicode Text, replacing tabs with commas, and saving it as a UTF-8 encoded CSV.
More related questions
How can I fix the UTF-8 error when bulk uploading users in Zendesk?
To fix the UTF-8 error when bulk uploading users, ensure your file is in UTF-8 format. This error occurs when your file is encoded in a different format, like ISO-8859. To convert your file to UTF-8, you can use Google Drive or Microsoft Excel. In…
How do I convert a CSV file to UTF-8 using Google Drive?
To convert a CSV file to UTF-8 using Google Drive, import your file into Google Sheets and download it as a CSV. Start by opening Google Drive and creating a new Google Sheets document. Import your CSV file into this document. Once imported, click…
How can I save a CSV file as UTF-8 in Microsoft Excel?
To save a CSV file as UTF-8 in Microsoft Excel, open your file and select 'Save As', then choose 'CSV UTF-8' as the format. Open your CSV file in Excel, go to 'File', and click 'Save As'. Enter a name for your file and select 'CSV UTF-8 (comma…
What should I do if I can't save a CSV as UTF-8 in Excel?
If you can't save a CSV as UTF-8 in Excel, use Notepad to convert the file by saving it as Unicode Text and replacing tabs with commas. Open your file in Excel and save it as Unicode Text (.txt). Open this text file in Notepad, replace all tab…
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