Understanding User Hierarchy in Zendesk Sell
What is the User Hierarchy in Zendesk Sell and how do I use it?
The User Hierarchy in Zendesk Sell provides a visual overview of user permissions and relationships. It allows you to see how users and managers are connected.
To use the User Hierarchy, you must activate it if you're on a mid-level Sell plan. Administrators can edit and move users within the hierarchy, while users can adjust their own position and that of their reportees. Moving a user in the hierarchy doesn't change their permission settings but may affect their access to certain teams or deals.
More related questions
How do I manage users in Zendesk Sell using the User List?
Managing users in Zendesk Sell using the User List is straightforward. You can view a list of all users, search for specific users, and edit their profiles or permission settings. The User List tab provides columns such as Name, Access level,…
How can I manage roles in Zendesk Sell?
Managing roles in Zendesk Sell is possible through the Roles tab, available on mid-level plans with advanced permissions activated. You can view an overview of defined roles, their descriptions, and the number of users assigned to each role. You…
What are the access levels in Zendesk Sell and how do they affect user permissions?
Access levels in Zendesk Sell determine whether a user has full or limited permissions. These levels affect what users can see and do within the platform. On higher Sell plans, roles can be assigned to users, which further define their permissions….
How do I add or edit a user in Zendesk Sell?
To add or edit a user in Zendesk Sell, navigate to the User List tab. You can search for a user and click on their name to edit their profile or permission settings. Adding a new user involves setting up their profile and defining their access…
How do I deactivate or delete a user in Zendesk Sell?
Deactivating or deleting a user in Zendesk Sell can be done through the User List tab. Deactivating a user retains their data but removes their access, while deleting a user permanently removes them from the system. To deactivate or delete, find…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
