Understanding User Categories in Zendesk
What are the main categories of users in Zendesk?
In Zendesk, users are primarily categorized into end users and team members. End users, also known as customers, are those who submit tickets. Team members, previously referred to as staff, are responsible for managing the Zendesk instance and resolving customer tickets. Team members can have various roles, such as admin, agent, or custom roles on Enterprise plans. This categorization helps in organizing users and managing their roles effectively.
More related questions
How do I manage different types of users in Zendesk?
Managing users in Zendesk involves organizing them into categories like end users, team members, roles, organizations, groups, and tags. Each category has a dedicated page for management. For instance, end users are managed on the Customer page,…
How can I search for users in Zendesk?
To search for users in Zendesk, you need to use the search functionality on the specific user management page. For example, if you're looking for an end user, you should search on the Customers page. Each page is limited to its scope, ensuring…
How do I manage light agents in Zendesk?
To manage light agents in Zendesk, you need to access their profile. This allows you to set roles and access permissions as needed. For more detailed instructions, you can refer to the article on setting roles and access in the Zendesk Admin Center.
How can I find users without an organization in Zendesk?
To find users without an organization in Zendesk, you can use the search API with the query 'Organization:none'. This will help you identify users who are not attached to any organization. For a more comprehensive approach, consider exporting all…
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