Understanding Time-Based Filters in Zendesk Explore
What are time-based filters in Zendesk Explore?
Time-based filters in Zendesk Explore are used to reference specific events within your reports or dashboards. By adding a time filter, you can choose which events, like 'Ticket solved' or 'Ticket created', the filter should consider. This helps in tailoring your reports to focus on the timeframes that matter most to your analysis.
For more insights on using filters effectively, check out the articles on Best practices for using dashboard filters and Working with report filters.
More related questions
How do I locate the event filter in Zendesk Explore?
To find the event filter in Zendesk Explore, you need to add a time filter to your dashboard or report. This filter allows you to manually select the specific events you want it to consider, such as 'Time - Ticket solved' or 'Time - Ticket…
Can I customize which events a time filter considers in Explore?
Yes, in Zendesk Explore, you can customize which events a time filter considers by manually selecting them. When you add a time filter to your dashboard or report, you have the option to specify events like 'Time - Ticket solved' or 'Time - Ticket…
Why is it important to select specific events for time filters in Explore?
Selecting specific events for time filters in Explore is crucial because it ensures that your reports and dashboards reflect the data relevant to your analysis. By choosing events like 'Time - Ticket solved' or 'Time - Ticket created', you can…
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