Understanding 'Ticket: Within Business Hours' in Zendesk
What is the 'Ticket: Within business hours' condition in Zendesk?
The 'Ticket: Within business hours' condition in Zendesk is used to create triggers that activate based on business hours.
This condition allows you to specify whether a trigger should fire during business hours or outside of them. It's a straightforward way to manage ticket responses according to your business schedule without needing to use Liquid markup. This can be particularly useful for automating responses and managing customer expectations effectively.
More related questions
How can I modify a Zendesk ticket trigger based on business hours?
You can modify a Zendesk ticket trigger based on business hours using conditions or Liquid markup. To create ticket triggers based on business hours, you can use the 'Ticket: Within business hours' condition. This allows you to set triggers that…
How can I use Liquid markup to customize Zendesk ticket responses?
Liquid markup can be used in Zendesk to customize ticket responses based on specific conditions, such as business hours. By using a simple if/else statement, you can modify ticket triggers to send different responses depending on whether a request…
Can I automate holiday scheduling in Zendesk?
Currently, Zendesk does not support automated holiday scheduling. Holidays need to be manually added to your schedules, and you can plan them up to two years in advance. While there isn't an integration available for automatic holiday additions,…
Is it possible to send different Zendesk responses based on email origin?
Natively, Zendesk does not support sending different responses based on whether an email originates from inside or outside the company. However, you can use custom Liquid markup in your trigger notifications to achieve this. Another approach is to…
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