Understanding Ticket Property Keywords in Zendesk
What are ticket property keywords in Zendesk?
Ticket property keywords in Zendesk are specific terms you can use to search for ticket data. These keywords correspond to various ticket properties, such asstatus,assignee,requester, and more. For example, you can search for tickets by their creation date usingcreated:2011-05-01or by the assigned agent usingassignee:"Susan Warren". These keywords help you filter and find tickets based on specific criteria. For a full list of searchable ticket properties, refer to the Zendesk help documentation.
More related questions
How can I search for open tickets in Zendesk?
To search for open tickets in Zendesk, you can use thestatuskeyword with the valueopen. This will return all tickets that have their status set to open. For example, you can enterstatus:openin the search bar. You can also combine this…
How do I search for tickets by date in Zendesk?
To search for tickets by date in Zendesk, you can use keywords likecreated,updated,solved, anddue_date. These keywords allow you to specify a date or a date range. For instance,created:2011-05-01searches for tickets created on that…
Can I search for tickets with attachments in Zendesk?
Yes, you can search for tickets with attachments in Zendesk using thehas_attachmentkeyword. To find tickets that contain attachments, usehas_attachment:true. Conversely, to find tickets without attachments, usehas_attachment:false. This…
How can I search for tickets by telephone number in Zendesk?
To search for tickets by telephone number in Zendesk, you can use therequester,submitter, orassigneekeywords followed by the phone number. For example,requester:+14154187506 status:newwill return tickets where the requester has the…
How do I search for tickets with a specific ticket form in Zendesk?
To search for tickets with a specific ticket form in Zendesk, use theformkeyword followed by the name of the ticket form. If the form name contains multiple words, enclose it in quotation marks, likeform:"Change Request". This search will…
Can I search for tickets by custom fields in Zendesk?
Yes, you can search for tickets by custom fields in Zendesk using thefieldvaluekeyword or by specifying the custom field ID. For example,fieldvalue:12345returns tickets with a custom field value of 12345. You can also search using tags…
How can I sort and order ticket search results in Zendesk?
In Zendesk, you can sort and order ticket search results using theorder_byandsortkeywords. These keywords must be used together in a search statement. For example,status:new order_by:updated_at sort:ascsorts new tickets by their last…
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