Understanding the VALUE Aggregator in Zendesk Explore
What is the VALUE aggregator and how is it used in Zendesk Explore?
The VALUE aggregator in Zendesk Explore is unique because it is only available within formulas. It returns the exact value of a metric without any additional manipulation, making it useful for creating calculated metrics or attributes.
VALUE can only be applied to database-level metrics, not to other calculated metrics. For example, it can be used to evaluate each value of the First reply time (min) metric in a formula. This allows for precise calculations and conditions within your reports. For more details, refer to the Zendesk documentation.
More related questions
How do I change the metric aggregator in Zendesk Explore?
To change the metric aggregator in Zendesk Explore, you need to access the report builder. First, add a metric to the Metrics panel. Then, click on the metric you added and select a new aggregator from the list. The available aggregators will vary…
What are the different types of metric aggregators available in Zendesk Explore?
Zendesk Explore offers a variety of metric aggregators to help you analyze your data effectively. These include COUNT, DCOUNT (distinct count), SUM, AVG (average), MED (median), MIN (minimum), MAX (maximum), VARIANCE, STDDEV (standard deviation),…
When should I use the COUNT and D_COUNT aggregators?
The COUNT and DCOUNT aggregators are used when you need to count specific objects or events in your data. COUNT is used to count all recorded values, while DCOUNT counts only unique values. In many cases, both aggregators will yield the same…
How do AVG and MED aggregators differ in Zendesk Explore?
AVG (average) and MED (median) aggregators both help in understanding the tendency of a metric, but they differ in their approach. AVG calculates the arithmetic mean of numeric values, making it suitable for data that is mostly uniform. However,…
How can I choose the right metric aggregator for my report in Zendesk Explore?
Choosing the right metric aggregator in Zendesk Explore depends on your reporting needs. By default, metrics use the most relevant aggregator, but you might need to select a different one based on your specific requirements. For counting objects,…
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