Understanding the AutoQA Dashboard in Zendesk
What is the AutoQA Dashboard in Zendesk?
The AutoQA Dashboard in Zendesk provides insights into both automatically and manually reviewed conversations, along with agent data and other performance metrics. This tool is designed to help customer support teams evaluate and enhance their service quality by offering a comprehensive view of various metrics.
The dashboard breaks down information into 17 categories, including metrics like auto-reviewed conversations, manually reviewed conversations, efficiency gain, acceptance rate, and more. It also features graphs and tables that provide detailed insights into language breakdowns, category scores, and root causes of common issues like spelling and grammar mistakes. For more details, you can visit theoriginal link.
More related questions
How do I use the AutoQA Dashboard in Zendesk?
To use the AutoQA Dashboard in Zendesk, navigate to Dashboards > AutoQA in Zendesk QA. Here, you can review various metrics and insights provided by the dashboard. You can use filters to narrow down the data based on specific criteria, such as…
What metrics are available on the AutoQA Dashboard?
The AutoQA Dashboard offers a variety of metrics to help you evaluate customer support performance. Key metrics include auto-reviewed conversations, manually reviewed conversations, efficiency gain, acceptance rate, and modified AutoQA…
How can I apply filters on the AutoQA Dashboard?
Applying filters on the AutoQA Dashboard allows you to drill into specific data points. You can toggle to Show/Hide filters as needed and apply them based on various criteria. Filters available include conversation creation date, workspace, root…
How often is the AutoQA Dashboard updated?
The AutoQA Dashboard is updated every hour, providing you with the most recent data to analyze. The updates are automatic and cannot be manually triggered. This frequent updating ensures that you have access to the latest insights and performance…
What does the Efficiency Gain metric indicate?
The Efficiency Gain metric on the AutoQA Dashboard displays how many times more AutoQA can cover tickets compared to manual reviewing by a human. This metric is crucial for understanding the impact of automation on your customer support processes,…
What is the Acceptance Rate on the AutoQA Dashboard?
The Acceptance Rate on the AutoQA Dashboard is the percentage of AutoQA scores that are accepted by users as accurate. This metric helps you gauge the reliability of the AutoQA system and its alignment with human evaluations, providing insights…
How can I drill down into data on the AutoQA Dashboard?
To drill down into data on the AutoQA Dashboard, click on the metric you want to explore further. From the dropdown, choose 'Drill into conversations.' This feature allows you to access more detailed information about specific data points, and you…
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