Understanding the 'Archived' State in Zendesk
What does the 'Archived' state mean in Zendesk Team Publishing?
The 'Archived' state in Zendesk Team Publishing means that an article has been unpublished and moved to your archive. Articles in this state will not appear in searches within your knowledge base. Any article can be archived, regardless of its previous state, making it a useful option for managing outdated or irrelevant content.
More related questions
How can I view articles in different Team Publishing workflow states in Zendesk?
To view articles in different Team Publishing workflow states, you need to be a Guide admin or an agent with edit permissions. In Guide, click the Manage articles icon in the sidebar. By default, your All articles list will open. From there, you…
What are the different article states in Zendesk's Team Publishing?
Zendesk's Team Publishing includes several article states: Published, Drafts, In Progress, Awaiting Review, Ready to Publish, and Archived. Each state represents a different stage in the content lifecycle, helping you manage and track articles…
What does the 'Published' state mean in Zendesk Team Publishing?
In Zendesk Team Publishing, the 'Published' state means that an article has a live version currently available in your help center. This includes all live translations if you support multiple languages. It's possible for an article to have a…
What does the 'Drafts' state signify in Zendesk Team Publishing?
The 'Drafts' state in Zendesk Team Publishing indicates that an article has not yet been published. This state is used for articles that are still being developed or edited before they are ready to go live. It's a crucial part of the content…
What does 'In Progress' mean in Zendesk Team Publishing?
In Zendesk Team Publishing, 'In Progress' means an article is being created or updated but is not yet ready for review or publication. Changes made in this state do not affect the published version of the article. It's a flexible state that allows…
What does 'Awaiting Review' mean in Zendesk Team Publishing?
The 'Awaiting Review' state in Zendesk Team Publishing indicates that an article has been updated and is ready for review by another user. This state is essential for ensuring quality and accuracy before an article is published. It allows for a…
What does 'Ready to Publish' mean in Zendesk Team Publishing?
In Zendesk Team Publishing, 'Ready to Publish' means an article has been approved for publishing and is either ready to be published manually or has been scheduled for automatic publishing. This state signifies that the article has passed all…
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