Understanding Spoofed Emails in Zendesk
Why am I receiving spoofed emails in my Zendesk account?
Receiving spoofed emails in your Zendesk account can occur if proper email authentication measures are not in place. Implementing SPF, DKIM, and DMARC can help in verifying the authenticity of incoming emails and reduce the chances of receiving spoofed messages. Regularly updating these settings ensures better protection against email spoofing.
More related questions
How can I prevent spam in my Zendesk account?
Preventing spam in your Zendesk account involves using a combination of security best practices and Zendesk tools. You can set up an allowlist and blocklist to control email support requests, authenticate incoming emails using SPF, DKIM, and DMARC,…
What are the best practices for managing spam in Zendesk?
Managing spam in Zendesk effectively requires identifying and handling spam tickets promptly. You can spot phishing attacks, understand flagged tickets, and use the sender authentication flag to mark tickets as spam and suspend requesters….
How can I prevent spam in my Zendesk help center?
Preventing spam in your Zendesk help center involves using the built-in spam filter and marking unwanted content as spam. This helps in removing it from your help center efficiently. Regularly monitoring and managing content can ensure that your…
What should I do if I suspect a security breach in Zendesk?
If you suspect a security breach in your Zendesk instance, it's crucial to act quickly. You should submit a ticket with the subject 'Security' and include all relevant details. Alternatively, you can send an email to security@zendesk.com to report…
How can I stop spam attacks from my Zendesk contact form?
To stop spam attacks originating from your Zendesk contact form, you can implement various security measures. These include setting up authentication for incoming emails, using CAPTCHA on forms, and regularly reviewing and managing flagged tickets….
How do I bulk delete spam tickets in Zendesk?
Bulk deleting spam tickets in Zendesk can be done by using the ticket management features. You can select multiple tickets that are identified as spam and delete them in one go. This helps in keeping your ticketing system organized and free from…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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