Understanding SLAs in Zendesk
How do Service Level Agreements (SLAs) work in Zendesk?
Service Level Agreements (SLAs) in Zendesk are a powerful tool to ensure timely responses to customer requests. By setting up SLAs based on specific tags, such as VIP, you can guarantee faster turnaround times for high-priority customers.
SLAs help in defining the expected response and resolution times for different types of tickets, ensuring that your team meets customer expectations consistently. This not only enhances customer satisfaction but also helps in maintaining a high standard of service across all interactions.
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