Understanding Property Keywords in Zendesk Search
What are property keywords in Zendesk Support search?
Property keywords in Zendesk Support search are specific terms that represent properties of tickets, users, organizations, or groups. They help you narrow down search results by focusing on specific data properties. For example, 'status', 'priority', and 'tags' are ticket property keywords. You can combine these keywords with search terms and operators to refine your search results.
For a complete list of property keywords and how to use them, check out theZendesk Support search reference.
More related questions
How can I perform advanced searches in Zendesk Support?
To perform advanced searches in Zendesk Support, you can use a combination of data property keywords, search terms, and operators. This allows you to narrow down your search results effectively. For instance, you can search for tickets with…
How do I search for tickets with no data in certain properties?
To search for tickets with no data in certain properties in Zendesk Support, you can use the keyword 'none' as the search term. This is useful for finding tickets that are unassigned or have no tags, for example. Simply combine 'none' with the…
Can I search by date and time in Zendesk Support?
Yes, you can search by date and time in Zendesk Support using date property keywords like 'created', 'updated', 'solved', and 'due_date'. Combine these with operators such as '<' for before a date, '>' for after a date, or ':' for a specific date….
How can I sort search results in Zendesk Support?
In Zendesk Support, you can sort your search results by using the 'order_by' and 'sort' keywords. These allow you to arrange your results in ascending or descending order based on fields like 'created', 'commented', 'priority', 'status', and…
What is the 'type' keyword used for in Zendesk Support search?
The 'type' keyword in Zendesk Support search is used to specify the type of data you want to search for, such as tickets, users, organizations, or groups. By using 'type', you can narrow your search results to only include the specified type,…
How does punctuation affect searches in Zendesk Support?
In Zendesk Support, punctuation characters are generally not included in searches. This means that when you perform a search, punctuation in the search terms is ignored, and the search focuses on the words themselves. This can affect the results…
What are the limitations of wildcard searches in Zendesk Support?
Wildcard searches in Zendesk Support are limited to being used with property keywords. This means you cannot perform unqualified wildcard searches. For example, you can use 'subject:photo*' to search for various forms of the word 'photo' in ticket…
Who can search what in Zendesk Support?
In Zendesk Support, administrators have the ability to search all data within the platform. Agents can search the data they have been granted access to, while end-users are limited to performing full-text searches of the knowledge base. This…
What languages are supported for searching in Zendesk Support?
Zendesk Support offers language-specific support for searching in English, French, German, Japanese, Portuguese, and Spanish. This includes features like stemming, which allows different forms of the same word to match, and dictionary-based…
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