Understanding Parent and Child Tickets in Zendesk
What are parent and child tickets in Zendesk for Facebook comments?
In Zendesk, parent and child tickets help manage Facebook comments efficiently. A parent ticket is created for each Facebook post, serving as a holding piece for the post. When users comment on your post, these comments generate child tickets.
The child tickets are linked to the parent ticket, and you'll see a comment in the parent ticket indicating a new ticket was created for a Facebook comment. This system helps you track and respond to comments effectively. If there are no comments yet, you won't see any linked tickets in the parent ticket.
More related questions
Can I create Zendesk tickets from Facebook ad comments?
Yes, you can create Zendesk tickets from comments on your Facebook ads. To do this, you need to adjust your Facebook page settings. Navigate to the Facebook Pages in your account, click edit on the relevant page, and ensure that you check 'Include…
Why aren't my Facebook ad comments creating tickets in Zendesk?
If your Facebook ad comments aren't creating tickets in Zendesk, there might be a few reasons. First, ensure that your Facebook page settings are correctly configured. You need to check 'Include Wall posts authored by the page' and 'Include…
Can I create Zendesk tickets from Instagram ad comments?
Currently, Zendesk does not support creating tickets from Instagram ad comments. While you can integrate Instagram Direct to collect Direct Messages, this feature is limited to messages sent from the business's Instagram profile or replies to the…
How do I troubleshoot issues with Facebook integration in Zendesk?
If you're experiencing issues with Facebook integration in Zendesk, there are a few steps you can take. First, ensure that your Facebook page settings are correctly configured to include wall posts and unpublished posts. If the problem persists,…
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