The 'scope' parameter in OAuth requests defines the level of access your application has to Zendesk resources. It is crucial for controlling permissions.
You can specify scopes like 'read', 'write', or 'impersonate' to determine what actions your app can perform. For instance, 'read' allows access to GET endpoints, while 'write' permits creating, updating, and deleting resources. You can also fine-tune access to specific resources like tickets or users. For more details on setting scopes, see theoriginal documentation.
To use OAuth authentication with Zendesk, you need to register your application to generate OAuth credentials. This process involves creating an OAuth client in the Zendesk Admin Center. To register your application, navigate to Admin Center, click…
Zendesk supports two types of OAuth clients: Public and Confidential. These types determine how securely your application's credentials can be stored. Public OAuth clients are used in environments where credentials cannot be securely stored, such…
Implementing an OAuth authorization flow in your application involves several steps to securely obtain access tokens from Zendesk. The process starts by sending the user to the Zendesk authorization page, where they can grant your application…
Handling the user's authorization decision is a key step in the OAuth flow, where your application processes the user's choice to grant or deny access. After the user makes a decision on the Zendesk authorization page, the response is sent to your…
Once you have an access token, you can use it to authenticate API calls to Zendesk, allowing your application to access data securely. Include the access token in the HTTP Authorization header of your API requests. For example, use 'Authorization:…