Understanding MAU and Notifications in Sunshine Conversations
How are Monthly Active Users (MAU) and notifications defined in Sunshine Conversations?
In Sunshine Conversations, MAU stands for Monthly Active Users, which is a way of calculating monthly usage based on a unique end-user's activity, regardless of the channel they use. An MAU is counted based on the active user, not the number of channels they interact with.
Notifications are counted when a message is sent using Sunshine Conversations' Notification API. These are proactive or outbound messages sent from the business to an end-user, such as WhatsApp Template Messages. Inbound messages from end-users do not count as notifications. For more details, you can refer to the original article.
More related questions
What is Sunshine Conversations and what does it offer?
Sunshine Conversations is a messaging platform designed to help businesses create interactive messaging experiences and unify conversations across various channels. It provides access to the conversations API, allowing for advanced customizations….
How can I view my current Sunshine Conversations plan?
You can easily view your current Sunshine Conversations plan through the Admin Center. Simply navigate to the Subscription page by clicking on Account in the sidebar, then selecting Billing > Subscription. This will provide you with details about…
What are the current Sunshine Conversations plans available?
The current Sunshine Conversations plans include a low-volume, self-service version that is part of the Zendesk Suite Professional plans or higher. These plans come with essential features such as self-service documentation, limited support via…
What are the legacy Sunshine Conversations plans?
Legacy Sunshine Conversations plans refer to the plans that were available before April 6, 2023. These plans included different tiers such as Starter, Premium, and Enterprise, each offering varying levels of support services, channels, and…
What happens if I exceed 1,000 outbound notifications in Sunshine Conversations?
If you exceed 1,000 outbound notifications in Sunshine Conversations, you will need to pay additional charges. However, the specific charge per additional message is not directly stated in the pricing information. To get a precise cost for…
How can I track my usage of MAU and notifications in Sunshine Conversations?
To track your usage of MAU and notifications in Sunshine Conversations, you can check the Admin Center if you have purchased the MAU or Notification add-ons. Navigate to Account -> Usage -> Conversations to view your usage. If you haven't purchased…
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