Understanding Marketplace Themes in Zendesk Guide
What are Marketplace themes in Zendesk Guide?
Marketplace themes are themes created by Zendesk or third parties, available for trial or purchase in the Zendesk Marketplace.
These themes are supported by the developer and can be updated when new versions are released. They come in three license types: trial, standard, and developer. Only themes with a developer license can be customized, and doing so turns them into custom themes.
More related questions
What is the standard theme in Zendesk Guide?
The standard theme in Zendesk Guide is the Copenhagen theme. It's designed for best practices and mobile responsiveness. When you use the Copenhagen theme, it is supported by Zendesk and automatically updated with new features. However, you cannot…
Can I customize the standard Copenhagen theme?
You can customize the standard Copenhagen theme using branding and advanced settings, but you cannot edit its code. Customizing the theme through settings allows you to change its appearance without altering the underlying code. If you need more…
What are custom themes in Zendesk Guide?
Custom themes in Zendesk Guide are themes that you have modified by editing the page templates, CSS, or JavaScript. Creating a custom theme means you take ownership of it, and it won't be supported or automatically updated by Zendesk. You will need…
Can non-admins edit themes in Zendesk Guide?
Only users with Guide admin access can edit themes in Zendesk Guide. If you have a web developer who needs to make changes to a theme, they will need admin access. You can temporarily grant them this access to make the necessary updates. For more…
How can I add Google Tag Manager to my Zendesk theme?
To add Google Tag Manager to your Zendesk theme, you need to paste the embed code into two templates in your help center theme. Currently, there are no plugins available for this purpose, so manual insertion of the script is required. For detailed…
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