Understanding Liquid Markup in Zendesk Support
What is Liquid markup in Zendesk Support?
Liquid markup is a templating language used in Zendesk Support to enable placeholders. It allows you to customize how data is selected and displayed, using simple programming logic like if statements and loops.
In Zendesk, Liquid markup is used to dynamically generate ticket and user data in automations, macros, targets, triggers, and widgets. It helps in rendering email and HTML by automating the placement of data using placeholders. For more details, you can check theLiquid documentation.
More related questions
How can I use Liquid markup to customize email notifications in Zendesk?
You can use Liquid markup to customize email notifications by writing control statements directly in the email user action in automations and triggers. This allows you to accomplish tasks in one automation, macro, or trigger that would otherwise…
What are Liquid filters and how can they be used in Zendesk?
Liquid filters are methods used in Liquid markup to manipulate text strings and arrays. They allow you to transform text, such as converting it to uppercase. Filters are a powerful tool in Liquid markup, enabling you to modify the output of your…
Can Liquid markup be used to track link clicks in Zendesk?
Liquid markup is not designed for tracking link clicks, as it primarily functions as a visual language for text appearance. For tracking link views, consider using tools like Answer Bot, which can track article views, or integrate Google Analytics…
How can I use Liquid markup to handle checkbox fields in Zendesk?
To handle checkbox fields in Zendesk using Liquid markup, you need to evaluate the checkbox's true or false state. Checkbox fields can only be true or false (1 or 0). Use an if/else condition to check if the checkbox is checked or not. For example,…
How do I format placeholders with Liquid markup in Zendesk?
Placeholders in Zendesk can be formatted using Liquid markup by incorporating programming logic like if else statements and loops. This allows you to dynamically adjust the content based on conditions, such as user language or ticket status. By…
Can I use Liquid markup to support multiple languages in Zendesk?
Yes, Liquid markup can be used to support multiple languages in Zendesk by using case statements to display content based on the user's language. This is particularly useful in automations, macros, and triggers where you want to tailor responses to…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
