Understanding Instagram Direct's Image Limit in Zendesk
Find out why Instagram Direct supports only one image per message in Zendesk and how to manage this limitation effectively.
Why does Instagram Direct only support one image per message in Zendesk?
Instagram Direct supports sending only one image per message due to its platform limitations. When users send multiple images in a single message, Zendesk displays the 'unsupported message type' error.
This limitation is important for agents to understand so they can guide customers accordingly. By informing customers to send one image at a time, agents can help prevent this error and ensure effective communication.
More related questions
Why do I see the error 'an unsupported message type was sent by user' in Zendesk?
This error occurs when a user sends an unsupported message type through Instagram Direct. In Zendesk, if a user sends two or more pictures in a single message, this error will appear in the Agent Workspace. Instagram only supports sending one image…
How can I prevent the 'unsupported message type' error in Zendesk?
To prevent this error, ensure that users send only one image at a time through Instagram Direct. The error occurs when multiple images are sent in a single message, which Instagram does not support. Agents should inform customers about this…
What should agents do when they encounter the 'unsupported message type' error?
When agents encounter this error, they should reach out to the customer to explain the issue. The error is caused by sending multiple images in a single message through Instagram Direct, which is not supported. Agents should advise customers to…
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