Understanding Error Code [5] Decline in Zendesk Payments
Learn what the error code [5] Decline means in Zendesk payments and how to resolve it by contacting your bank.
What does the error code [5] Decline mean in Zendesk payments?
The error code [5] Decline indicates a hard bank decline. This means that the bank that issued your credit card has refused to authorize the payment. To resolve this issue, you should contact your bank directly and request them to authorize the payment to Zendesk. For more details on resolving credit card issues, you can refer to the article onResolving issues when your credit card fails.
More related questions
How can I resolve a hard bank decline when paying Zendesk?
To resolve a hard bank decline, you need to contact your bank. A hard decline occurs when your bank refuses to authorize a payment. By reaching out to your bank, you can request them to authorize the payment to Zendesk, which should resolve the…
Why was my credit card not charged after a payment attempt with Zendesk?
If your credit card was not charged after attempting a payment with Zendesk, it might be due to a hard bank decline. This means your bank did not authorize the payment. To fix this, you should contact your bank and ask them to approve the…
What should I do if my Zendesk payment is declined?
If your Zendesk payment is declined, it's likely due to a hard bank decline. The best course of action is to contact the bank that issued your card and request them to authorize the payment. This should help in resolving the issue.
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