Understanding DSCP Tags for Zendesk Talk
What are DSCP tags and how do they affect Zendesk Talk?
DSCP tags are used to prioritize network traffic, which is crucial for maintaining high-quality VoIP calls in Zendesk Talk.
In a Windows domain, DSCP tags help network appliances recognize and prioritize RTP traffic, which is the audio component of VoIP calls. By assigning a DSCP value of 46, you can ensure that Talk traffic is given priority over other types of data, reducing delays and improving call clarity. However, Windows typically resets DSCP values to 0, so specific settings must be adjusted to maintain these tags.
More related questions
How can I configure QoS settings for Zendesk Talk on Windows domains?
To configure QoS settings for Zendesk Talk on Windows domains, you need to create Group Policy rules. Start by opening a command prompt in Windows and typinggpedit.mscto access the local Group Policy editor. Under Computer Configuration,…
Why should I configure QoS settings for Zendesk Talk?
Configuring QoS settings for Zendesk Talk can significantly improve call quality by prioritizing VoIP traffic. In environments with a large number of agents using Talk on the same network, setting up QoS ensures that RTP traffic (audio) is…
How do network switches impact QoS settings for Zendesk Talk?
Network switches can significantly impact QoS settings for Zendesk Talk by either respecting or wiping DSCP tags. Older switches often reset QoS settings unless configured to trust incoming DSCP tags, which can negate the benefits of QoS…
What should I do if my network hardware wipes DSCP tags?
If your network hardware wipes DSCP tags, you may need to adjust your switch settings or perform a packet capture. Some network switches might reset DSCP tags, which can disrupt the prioritization of Talk traffic. To address this, ensure that your…
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