Understanding DNS in Zendesk Email Setup
What is the role of DNS in Zendesk email setup?
DNS, or Domain Name System, plays a vital role in translating your domain name into an IP address, which is necessary for sending emails from Zendesk.
In the context of Zendesk, DNS records need to be set up correctly to ensure that emails are delivered properly. This usually involves adding the recommended SPF TXT record in your Email settings. Incorrect DNS configuration can lead to issues with email delivery, such as emails being marked as spam or not being sent at all.
More related questions
Why do I need SPF, DNS, and TXT records in Zendesk?
SPF, DNS, and TXT records are crucial for setting up external email configurations in Zendesk. These records help ensure that emails sent from your Zendesk account are delivered successfully and not marked as spam. DNS, or Domain Name System,…
How does SPF improve email deliverability in Zendesk?
SPF, or Sender Policy Framework, is a TXT record that lists approved IP addresses or hostnames allowed to send emails on behalf of your domain, improving email deliverability. By adding a Zendesk SPF record, you help prevent your emails from being…
What is a TXT record and why is it important for Zendesk?
A TXT record is a type of DNS record that stores text information and is important for verifying domain administration in Zendesk. In Zendesk, adding a TXT record helps verify that you administer the email domain and have authorized Zendesk to send…
What are DMARC and DKIM, and how do they relate to Zendesk?
DMARC and DKIM are authentication protocols that enhance email security and deliverability in Zendesk. DMARC, or Domain-based Message Authentication, Reporting and Conformance, works with SPF and DKIM to ensure email deliverability, especially if…
What is a CNAME record and its purpose in Zendesk?
A CNAME record, or Canonical Name Record, is used in Zendesk to point to the Zendesk domain for DKIM setup. CNAME records are essential for setting up DKIM, which digitally signs emails to verify their origin and improve deliverability. This setup…
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