Understanding 'Department' Condition in Zendesk Chat
What is the 'department' condition in Zendesk Chat triggers?
The 'department' condition in Zendesk Chat triggers refers to the department a visitor selects on the pre-chat form. This condition is used to fire a trigger when a visitor chooses a specific department.
To use this condition, you need to require visitors to select a department on your Chat dashboard under Settings > Widget > Forms > Pre-chat forms. The trigger will activate if the department selected by the visitor matches the condition set in the trigger. For example, if a visitor selects 'department 1' and your trigger condition is set to 'Department | Equals | department 1', the trigger will fire. This condition is only available if you've selected 'Run trigger: When a visitor requests a chat'.
More related questions
How does the 'department status' condition work in Zendesk Chat triggers?
The 'department status' condition in Zendesk Chat triggers is based on the availability of agents in a department. It fires a trigger if any agents in the specified department match the selected status, such as online, offline, or invisible. This…
What is the 'visitor department' condition in Zendesk Chat triggers?
The 'visitor department' condition in Zendesk Chat triggers is used to automatically assign a department to a visitor without their knowledge. This condition fires a trigger if the visitor's department is set by another trigger or through the…
When should I use the 'department' condition in Zendesk Chat triggers?
Use the 'department' condition in Zendesk Chat triggers when you want the trigger to activate based on the department a visitor selects on the pre-chat form. This is ideal for scenarios where visitors need to choose a specific department to chat…
How can I manage chat availability using 'department status' in Zendesk?
You can manage chat availability in Zendesk by using the 'department status' condition in your Chat triggers. This condition allows you to fire triggers based on the online, offline, or invisible status of agents in a department. By setting…
How does proactive chat affect department conditions in Zendesk?
Proactive chat in Zendesk can bypass the pre-chat form, affecting how department conditions are applied. This means that triggers with the 'department' condition will not fire on proactive chats. If you frequently use proactive chat triggers, it's…
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