Understanding Date Range Filter on Zendesk QA
How does the date range filter work on the Zendesk QA Reviews dashboard?
The date range filter on the Zendesk QA Reviews dashboard allows you to select specific time periods for your data analysis. Time periods described as "last" include the current day, week, month, quarter, or year. For example, "last 3 days" includes today, yesterday, and the day before yesterday. Conversely, time periods described as "ago" exclude the current day, week, month, quarter, or year. For instance, "3 weeks ago" includes the previous week and the two weeks before that, excluding the current week.
More related questions
How do I apply filters on the Zendesk QA Reviews dashboard?
To apply filters on the Zendesk QA Reviews dashboard, start by clicking the toggle sidebar icon and selecting Dashboards > Reviews. Then, in the row of filters, choose the filters you want to apply. You can access additional filters by clicking the…
What types of filters are available on the Zendesk QA Reviews dashboard?
The Zendesk QA Reviews dashboard offers a variety of filters to help you analyze your data effectively. These include Date range, Workspace, Reviewer, Reviewee, Group, Scorecard, Connection name, Hashtag, Helpdesk tag, Conversation channel,…
Can I filter data by workspace on the Zendesk QA Reviews dashboard?
Yes, you can filter data by workspace on the Zendesk QA Reviews dashboard. This filter allows you to move across different workspaces. However, keep in mind that if you compare all workspaces, you won't see detailed data due to differences in…
How can I change the data display settings on the Zendesk QA Reviews dashboard?
To change the data display settings on the Zendesk QA Reviews dashboard, click the More menu. Here, you can select either Conversation created date or Review created date to adjust how the data is displayed. Additionally, you can choose how…
What should I know about using the 'Group' filter on the Zendesk QA Reviews dashboard?
The 'Group' filter on the Zendesk QA Reviews dashboard allows you to select a specific group for analysis. This is particularly useful if you want to avoid selecting multiple agents each time you want to see a group's performance. By using the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
