Understanding Dashboard View Counts in Zendesk
Does the view count include both internal and external access?
Yes, the total view count for a dashboard in Zendesk Explore includes both internal staff and external users accessing the dashboard. This comprehensive count helps you understand the overall engagement with your dashboard.
For more detailed insights, you might need to explore additional analytics or logs.
More related questions
How can I view dashboard information and activity in Zendesk Explore?
To view dashboard information and activity in Zendesk Explore, you need to access the Dashboards library. Here, you can see details like the dashboard's name, last updated date, owner, views, schedules, link sharing, and restrictions. Admins have…
What information can I see in the Dashboards library?
In the Dashboards library, you can view a variety of information about each dashboard. This includes the dashboard's name, the last updated date, the owner, the number of views, schedules, public link status, and any restrictions. Admins can see…
How can I customize the columns in the Dashboards library?
Customizing the columns in the Dashboards library is easy and allows you to tailor the view to your needs. To do this, click the Dashboards icon in Explore, select the appropriate tab, and then click the columns icon. From there, you can choose…
Who can see the number of views and schedules for a dashboard?
In Zendesk Explore, only editors and admins can see the number of views and schedules for a dashboard. Editors can view the number of views a dashboard has received in the last six months and the schedules it is included in, but only for their own…
Can I sort dashboards in the Dashboards library?
Yes, you can sort dashboards in the Dashboards library by clicking on any of the column headers. This allows you to organize the dashboards alphabetically, chronologically, or numerically, depending on the column. Sorting helps you quickly find the…
Can I see who last updated a dashboard in Zendesk Explore?
Currently, Zendesk Explore does not have a native feature to identify who last updated a dashboard. If you need this information, you can create a support ticket with Zendesk, and they can help retrieve the logs for you. This limitation means you…
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