Understanding Dashboard Colors in Zendesk QA
Discover what the dashboard colors mean in Zendesk QA and how they reflect your team's performance scores.
What do the dashboard colors mean in Zendesk QA?
The dashboard colors in Zendesk QA indicate whether the performance score of your team or agents is good, bad, or in-between. This color coding is based on the threshold you set.
For instance, if your internal KPI for QA is 80%, setting the threshold at 80% means any score below that will appear in red on the dashboard. This visual representation helps quickly assess performance at a glance.
More related questions
How do I set a threshold in Zendesk QA?
Setting a threshold in Zendesk QA is a straightforward process. It allows you to determine the color coding on your dashboard, which reflects the performance score of your team or agents. To set the threshold, navigate to **Settings > Users and…
Why do I see different colors in the Score and Pass/Fail columns?
In Zendesk QA, you might notice different colors between the Score column and the Pass and Fail components. This is because they use different criteria for color coding. The Score column uses the threshold you set, while the Pass and Fail…
Who can set a threshold in Zendesk QA?
In Zendesk QA, only certain roles have the ability to set a threshold. These roles include Admins, Account Managers, and Workspace Managers. These individuals can access the settings to adjust the threshold, which in turn affects the color coding…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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