Understanding Costs for Zendesk Sell Voice
What are the costs associated with using Zendesk Sell Voice?
The cost for a dedicated Sell number is included in your Sell subscription, but usage costs vary.
These costs depend on the country you are calling to and from, and are based on rates provided by Twilio. It's important to note that you are responsible for complying with all applicable laws when using voice and text features in Zendesk Sell. For more detailed information on pricing, you can refer to the Credit and pricing section in your Sell Voice account.
More related questions
How do I select a Sell phone number in Zendesk Sell Voice?
To select a Sell phone number, you need to confirm your own phone number first. Then, you can choose a Sell phone number to make and receive calls. Start by clicking the Settings icon on the Sell sidebar, then go to Communication Channels > Voice…
How can I set up a transfer number for calls in Zendesk Sell Voice?
Setting up a transfer number allows you to handle calls without using your computer. For outbound calls, enter a bridge phone number and select a default country code. This number will be used to transfer your calls. For inbound calls, you can set…
What happens if a Zendesk Sell Voice user is deactivated for over three months?
If a user is deactivated for more than three months, they may lose their assigned Sell Voice number. After this period, the number is not guaranteed to be reassigned upon reactivation. Instead, the default shared number will be displayed. To retain…
Can I use a toll-free number with Zendesk Sell Voice?
Toll-free numbers are not available directly in Zendesk Sell, but you can import your own. If you already own a toll-free number, you have the option to port it into Sell. This allows you to use your existing toll-free number for your Sell Voice…
How do I reactivate a deactivated user in Zendesk Sell Voice?
Reactivating a deactivated user in Zendesk Sell Voice is a straightforward process. Go to the Sell sidebar and click the Settings icon. Under Manage, select Users, then click the Deactivated tab. Find the user you want to reactivate and click on…
Can I use a non-US or Canada number in Zendesk Sell Voice?
To use a non-US or Canada number, you need to contact Zendesk Customer Support. You cannot pick your own number if it's outside the US or Canada. Instead, you must contact Zendesk Customer Support to submit the necessary documents for verification….
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