COPPA, or the Children's Online Privacy Protection Act, is a regulation that applies to websites collecting personal information from children under 13. Zendesk Embeddables, like the Web Widget and Chat SDKs, must be used in a way that complies with COPPA if your service is subject to these regulations.
To ensure compliance, Zendesk provides functionality suggestions to avoid collecting personal information from minors. This includes disabling certain features like the contact form in the Web Widget or the pre-chat form in the Chat Widget. For more details, you can refer to theoriginal Zendesk help article.
To comply with COPPA using the Zendesk Web Widget, you should disable the contact form option. This is because the contact form requires an email address, which is considered personal information. By disabling this option, you prevent the…
To make the Zendesk Chat Widget COPPA compliant, disable the pre-chat form and visitor profile. This ensures that no personal information is collected before initiating a chat. If you need to use the pre-chat form, make sure the identity fields are…
Yes, you can use the Zendesk Support SDK while complying with COPPA by opting for anonymous authentication. This method does not require personal details from the end-user, although it will accept them if provided. To maintain communication without…
Currently, the Zendesk Chat SDK does not offer specific features for COPPA compliance. This means that if your service is subject to COPPA, you will need to implement additional measures to ensure compliance when using the Chat SDK. Consider…