Understanding Content Cue Evaluation in Zendesk
What constitutes an evaluation of a content cue in Zendesk?
An evaluation of a content cue in Zendesk involves updates such as changing article titles, adding search labels, or creating new content.
These actions are triggered by Zendesk's machine learning algorithms. If a cue is evaluated, it may not be automatically dismissed after 30 days, as it remains relevant.
More related questions
How do I dismiss a content cue in Zendesk?
To dismiss a content cue in Zendesk, simply open the cue and click 'Dismiss cue'. If you've been working on a cue and have finished, you can also click 'Dismiss cue' to remove it from the suggestion list. Once dismissed, the cue is removed for 90…
What happens if I don't dismiss a content cue in Zendesk?
If you don't dismiss a content cue in Zendesk, it will automatically be removed from the suggestion list after 30 days. This automatic removal is based on the date the cue was evaluated, not when it was created. If a cue is re-evaluated and found…
Why are some content cues not being removed after 30 days?
Content cues are removed 30 days after their evaluation, not their creation. If a cue is continuously updated or evaluated, it won't be automatically dismissed. Evaluations can include updates like changing article titles or adding new content. If…
Can I filter out certain content cues in Zendesk?
Currently, Zendesk does not offer built-in features to filter out specific content cues based on characteristics like ticket tags or requesters. However, this feature has been suggested for future development. Users are encouraged to share their…
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